Relay kids phone FAQ's: Here's what you need to know

Andrea B.
November 12, 2018

Thinking about a way to keep in touch with your child as they develop their independence and responsibility? Us, too – that’s why we created Relay. This screen-free smartphone for kids is unlike anything else out there today, and it has an ever-growing set of fun and useful features. Here are some common questions about Relay and their answers.

 

What is the range? Can I use it from a different city/state?

Relay has the range of a cell phone—so you can make calls as far as across the country. Relay uses 4G LTE and WiFi for even more reliable coverage. You can connect your Relays to WiFi through the app on your smartphone. After that, they’ll automatically connect when in range, switching from 4G LTE to WiFi as needed.

 

Do I need to add a service line to my cell phone plan for Relay? Is there a monthly fee?

Relay comes with its own service—no need to add a line to your cell plan. All you need to do is purchase and activate. Relay has a monthly fee of $9.99/month, independent from your normal cell  phone service bill.

 

How do you carry a Relay?

A Loop Case for Relay is available for Relay on-the-go. It includes a case, carabiner, and lanyard.

 

Can I leave a message for my child?

This feature is planned for a future Relay update, but is not currently available. You can sign up to receive Relay updates and be the first to know when this feature is released.

 

If my child’s friends have smartphones, can they communicate with them via the Relay app?

One of our upcoming updates will allow for cross-account chat, and as long as your child’s friends have access to a Relay account, they could use the app to chat once it’s released.

The Relay app only works with one account/log in. However, you can have as many iterations of the app as you need. You would need to give your child’s friends your login credentials, which we do not recommend as the app contains parental controls.

We would recommend using other Relays to let your kid communicate with friends using the Instant Chat feature, and the cross-account chat feature once it is released. You can also earn prizes through our referral program when your friends become Relay members!

 

Is Relay available outside of the U.S.?

Relay is only available in the U.S. (excluding Alaska and Hawaii). We hope to expand internationally in the future.

 

Can you call 911 on Relay?

Relay does not use phone service/lines, so it can’t make calls to emergency services. Relay developers are currently working on a solution for emergency contact. The current solution is to have your child contact someone with the Relay app on their phone, and have them call 911.

Have questions we didn’t address here?

Ask them in the comments and we’ll get back to you as quickly as we can!

Notable Replies

  1. I was so excited to see that the relays are only $50 now but then I noticed under the relay ad it says the monthly fee is $9.99 a month. But this article from today still says $6.99 a month? I hope you didn’t increase the monthly fee when you decreased the cost of the relays. I will be super disappointed :frowning:

  2. The cost of acquisition has gone down, the monthly fee is going up to $9.99 per Relay per month. Those of us already customers have received an account credit reflecting the new device pricing. We’re also grandfathered at $6.99 per Relay per month for existing devices for one year.

  3. I feel the increase is a fair thing as usage and features start to use more data it was inevitable that the price would raise above the 6.99 per month price. In this case there is an added bonus that they have lowered the entry cost for those purchasing new Relay devices.

  4. Hi rolandh I got the notice an d checked my account I did not see where the price increase was stated?

  5. You should have received an email to your account email that details everything.

  6. vic.s says:

    Hi @meghanaitken! Thanks for asking that question! This post was published while Relay’s monthly price was still $6.99/month. This has been updated in the post itself, which will stay up to date and accurate with current information. That change didn’t get applied here in the Neighborhood.

    I’m sorry for any confusion!

    Edit: The accurate price has been updated in this Neighborhood post

  7. Sorry about being so late to answer. But yes i got the email to day Thanks Got all the info.

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